Troubleshooting

This page lists common issues and situations that can occur during Aurono setup and strategy execution.

Most issues are not errors, but expected outcomes of configuration, safeguards, or external constraints.

Work through this page step by step before assuming something is broken.

Setup & Connectivity Issues

The Dashboard Does Not Load

Possible causes:

Aurono is not powered on
Device has not finished booting
Network connection is unavailable
You are not on the same local network

What to check:

Wait at least 2 minutes after powering on
Verify the Ethernet cable is connected
Ensure your browser device is on the same network
Try refreshing the page or another browser

The Device Was Reachable Before, But Not Anymore

Possible causes:

IP address changed
Network was changed
Device lost power

What to check:

Power connection
Network cables and connections
Router or network changes

Aurono does not expose itself externally.

Exchange Connection Issues

Exchange Connection Test Fails

Possible causes:

Incorrect API key or secret
API permissions are insufficient
API key was revoked or expired

What to check:

API key and secret were copied correctly
Required permissions are enabled
Withdrawal permissions are disabled
API key still exists on the exchange

Re-enter credentials if in doubt.

Coinbase Connection Fails

Possible causes:

Incorrect ECDSA key formatting
Wrong portfolio selected
Key Name and Private Key swapped

What to check:

The Key Name field contains the CDP key name (starts with organizations/...)
The PEM key field contains the private key (starts with -----BEGIN EC PRIVATE KEY-----)
ECDSA is selected when generating the key on Coinbase
Primary (Standard) portfolio is used

Exchange Is Connected, But No Balances Are Shown

Possible causes:

Balance permissions are missing
Asset is held in a different portfolio or wallet
Exchange API is temporarily unavailable

What to check:

API permissions
Correct exchange selected
Exchange status page

Strategy Configuration Issues

Strategy Is Enabled, But Nothing Happens

This is the most common situation.

Possible reasons:

Buy or sell conditions were not met
Candle has not closed yet
Timeframe is long
Allocated capital is fully used
Strategy is in shadow mode (no real orders are placed)

What to check:

Check the Activity feed — every evaluation is logged with the reason
Timeframe and trigger thresholds
Available allocated capital
Whether the system is in shadow or live mode (Settings)

Inactivity is normal.

Price Reached My Level, But No Trade Occurred

Explanation: Aurono evaluates only closed candles.

Intraperiod highs and lows are ignored.

What to check:

Did the candle close beyond the trigger?
Is the timeframe correct?

Buy Trigger Was Met, But No Buy Occurred

Possible causes:

Allocated capital fully used
Buy amount exceeds remaining allocation
Order size below exchange minimum
Strategy disabled at evaluation time

Aurono does not place partial or adjusted orders.

Sell Trigger Was Met, But No Sell Occurred

Possible causes:

Sell price was below average cost base
Insufficient asset balance
Order size below exchange minimum

Aurono will never sell below average cost base.

Capital & Sizing Issues

Strategy Stopped Buying

Most common cause:

Allocated capital is fully used

Aurono will not:

Borrow
Reduce order size
Exceed limits

Only Part of the Position Was Sold

This is expected behavior.

Explanation:

Sell amount limits how much is sold per trade
Partial sells are normal
Remaining assets continue to be tracked

Capital Appears Idle

Explanation: Allocated capital is a limit, not a guarantee of usage.

Aurono deploys capital only when conditions are met.

Execution & Timing Issues

Trades Feel “Late”

Explanation: Aurono waits for:

Candle close
All conditions to be satisfied

It does not react intraperiod.

Trades Feel Infrequent

Possible causes:

Long timeframe
Conservative triggers
Market conditions

This is not an error.

System & Safety Behavior

Aurono Did Nothing During a Crash or Spike

Explanation:

Intraperiod movement is ignored
Only closed candles matter
Safeguards may block execution

This is expected behavior.

Aurono Stopped Trading After Restart

Possible causes:

Strategy disabled
Exchange connection lost
Credentials revoked

What to check:

Strategy status
Exchange connection test
Settings page

Strategy Was Running But Stopped Evaluating

Possible causes:

Strategy was paused or archived
System was switched back to shadow mode
Exchange credentials were revoked or expired

What to check:

Strategy status on the Strategies page (Running / On hold / Archived)
System mode in Settings (shadow / live)
Exchange connection test in Settings

When to Take Action

Consider further action if:

Dashboard does not load after power and network checks
Exchange connection consistently fails
Errors are shown in the dashboard
Configuration is correct but behavior is inconsistent over time

Otherwise, the system is likely behaving as designed.

Key Takeaway

Aurono is deterministic.

If something does not happen:

Conditions were not met
Limits were reached
Safeguards applied

This is expected behavior, not a malfunction.

Next Steps

If issues persist:

Review the Strategy Builder section
Double-check configuration
Simplify setup (one strategy, one asset)
Contact support with:
- Exchange
- Strategy settings
- Observed behavior